Customer Service

Welcome to our customer service page. We’ve listened to your feedback and provided the information you are looking for in an easy manner. Below the page is broken into the following categories:

FREQUENTLY ASKED QUESTIONS

Raw denim will take months and possibly years, depending on your beliefs and desired end look, to break in. But in the end will be more personal and glove-like than any pre-washed or distressed jeans. However, it is suggested that raw denim not be washed for at least 6 months and when you finally do wash them, you are instructed to do so sparingly. Therefore, we cannot guarantee any specific look or feel to the end result of your raw jeans, because you decide how they are treated.

There are many different opinions on this topic. We breakdown what we feel is the best and true methods to care for your CAKE DENIM raw jeans here.

For care recommendations for all/general CAKE DENIM pieces, please refer to our Care Page.

Currently, our collection is available online on our website and in select boutiques in the Los Angeles area.

ORDERING INQUIRES

Being a registered user offers you faster checkout since you won’t have to re-enter your credit card or shipping and billing information. When you place an order that information will be filled in automatically. Visit our Registration page to register now.

If for any reason you would like to cancel or change your order, please contact customer service as soon as possible, and we will make every effort to accommodate your request. However, because our system is designed to fulfill orders very quickly, we cannot cancel or change an order once it has entered the shipping process.

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information

We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.

We currently only collect sales tax in California.

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

SHIPPING DETAILS

Complimentary standard shipping is offered for all online purchases. Shipping surcharges on over-sized or bulk purchases may apply. Fedex Ground shipping typically arrives within 3-7 business days. Complimentary shipping does not apply to international, Puerto Rico, P.O. Box, APO/FPO or Hawaii and Alaska addresses.

We’re also proud to offer international shipping. For a list of countries we ship to & shipping rates, please visit our International Shipping page. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

We are pleased to offer shipping to most international destinations. If you do not see your country listed below, subscribe to find out when we will ship to your country, and please always feel free to email us with questions at support@cakedenim.com.

RETURN AND EXCHANGES

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 21 days after purchase for an exchange or refund. Merchandise received after 21 days will only be accepted at our discretion for an online store credit.

Please note the following:

  • All sale items are final.
  • We do not accept returns on products that were not purchased via this website.

Please use the provided return label for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

Returns and exchanges must be mailed to the address on our return form. You must use our return label to properly process your return/exchange.

Pack and seal your box securely, in the original package if possible, include provided return label in your return box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

MISCELLANEOUS QUESTIONS

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Click here to get started.

It’s possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. Check back in a few days, our inventory is constantly being updated.

For care recommendations on all/general CAKE denim styles, please refer to our Care page.

Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, visit our Privacy Policy page.

SIZING

WOMEN

INTERNATIONAL

SIZING TIPS:

When shopping our raw denim due to the nature of our eco-fabric it will stretch. If you’re between sizes, or buy two different sizes depending on style we recommend selecting the smaller size in our raw blues.